Introduction

M2Smart is dedicated to protecting your privacy. This Privacy Policy outlines our practices for collecting, using, and sharing your information when you use our website and services.

1. Collection of Information

Information You Provide to Us We collect information you provide directly to us when you create or modify your account, request services, contact customer support, or communicate with us. This information includes your name, email, phone number, postal address, profile picture, payment method, and other details you choose to provide.

Information We Collect Through Your Use When you use our services, we collect information about you in the following categories:

• Location Information: We collect precise location data (GPS and network-based) when you place orders or request deliveries. If permitted, we may also collect your device’s location when our app is running in the foreground or background.

• Contacts Information: With your permission, we may access your device’s address book to facilitate social interactions through our services.

• Transaction Information: We collect details about your transactions, including service type, date and time, amount charged, and order details.

• Usage and Preference Information: We collect information about your interactions with our services, preferences, and settings through cookies and similar technologies.

• Device Information: We collect information about your mobile device, such as hardware model, operating system, unique device identifiers, and mobile network information.

• Call and SMS Data: We facilitate communication between users and customer support and collect call data, including date and time, phone numbers, and SMS content.

• Log Information: We collect server logs, including device IP address, access dates and times, pages viewed, app crashes, and browser type.

2. Use of Information

We use the information we collect to:

• Provide, maintain, and improve our services, including processing payments, sending receipts, providing customer support, and developing new features.

• Perform internal operations to prevent fraud, troubleshoot issues, conduct data analysis, and monitor usage trends.

• Send communications about products, services, promotions, news, and events of M2Smart.

• Personalize and improve our services by providing recommendations and advertisements.

3. Sharing of Information

We may share your information:

• With third parties to provide services requested by you or through promotional offerings.

• With the public if you submit content in public forums.

• With third parties that integrate with our services.

• With our subsidiaries and affiliated entities.

• With vendors, consultants, and service providers working on our behalf.

• In response to legal requests or to protect rights, property, or safety.

• During negotiations of any merger, sale of company assets, or acquisition.

• With your consent or in an aggregated form that cannot identify you.

4. Social Sharing Features

Our services may integrate with social sharing features that let you share actions on our services with other apps, sites, or media. Your use of these features allows the sharing of information depending on your settings with the social sharing service.

5. Analytics and Advertising Services

We may allow third parties to provide analytics and advertising services on our behalf. These entities may use cookies and other technologies to identify your device and measure advertisement performance.

6. Your Choices

Account Information You can correct your account information at any time by logging into your account. We may retain certain information as required by law or for legitimate business purposes.

Access Rights You have rights regarding access, correction, and deletion of your personal data as per applicable laws.

Location Information You can disable location services through your mobile device settings.

Promotional Communications You can opt out of promotional messages by following the instructions in those messages. You will still receive non-promotional communications about your account and services you have requested.

7. Promotional Communication Through WhatsApp

By opting in, you consent to receive transactional and promotional messages via WhatsApp.

8. Changes to the Statement

We may update this Privacy Policy periodically. Significant changes will be notified through our services or by other means. Your continued use of our services after such notice constitutes your consent to the changes.

9. Contact Us

For any questions about this Privacy Policy, please contact us:

• Email: musclemaxsn@gmail.com

• Address: 26/8, Sewa Dham Rd Mandoli New Delhi 110093